Job Title: Bank Teller
Location: Miami, FL 33139
Must be onsite 5 days per week
Work hours: 8:00am - 4:30pm
Pay Range: $19-$21
Duration: 4+ Month Contract to Hire - based on work performance, need and budget availability ***
Job Overview:
This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite.
Under direct supervision responsible for delivering an exceptional client service experience while servicing clients with a full range of banking products and services.
Interacts with clients in person, via telephone and email, responding to inquiries and providing information as requested.
Responsible for executing and/or submitting various administrative and operational activities related to clients, banking products and services.
Primary activities may include establishing and/or submitting requests for new accounts, closing accounts, account maintenance, money movements, as well as addressing client inquiries.
Qualifications (must haves):
• 2-3 years of related experience
• Fluent in English & Spanish
• Knowledge of federal regulation, banking guidelines, banking operations, products and services, acquired through related work experience is preferred
• Strong client service skills, problem solving, and organizational skills are required to identify, research and/or resolve requests
• Ability to think critically and to work well independently and as part of a team
• Strong verbal and written communication skills
• Provide exceptional service to clients, COIs, vendors, partners and prospects in a professional and respectful manner with every interaction.
• Greet clients and visitors by making eye contact and using their name, when known. Phones are answered promptly using a professional tone.
• Seek advice and guidance from your manager, Partner Support Services or Regional Banking Administration, following the chain of command, when issues arise and it is uncertain whether a proposed course of action will adhere to the banks procedures, and protocols as well as regulatory and compliance standards.
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