Call Center Representative Job at ROCS Grad Staffing, Fairfax, VA

eGRzUGRNcUtqemFGVUgvVVVQbGZuU0hGQkE9PQ==
  • ROCS Grad Staffing
  • Fairfax, VA

Job Description

The Call Center Representative is responsible for handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide excellent customer service. This role requires strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and comfortable using various customer management systems.

Requirements:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
  • Previous customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Ability to handle high call volumes while maintaining quality service
  • Proficiency in computer systems and customer management software
  • Strong problem-solving and multitasking abilities
  • Ability to work flexible hours, including evenings and weekends, as needed

Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Make outbound calls to follow up on customer requests or provide additional support
  • Resolve customer concerns by providing accurate information and troubleshooting issues
  • Document interactions and update customer records in the system
  • Escalate complex issues to the appropriate department when necessary
  • Maintain a positive and customer-focused attitude to enhance the overall service experience
  • Meet or exceed performance metrics, including call handling time and customer satisfaction

Job Tags

Flexible hours,

Similar Jobs

KODIAK Construction Recruiting & Staffing

HVAC Project Manager Job at KODIAK Construction Recruiting & Staffing

 ...Industrial Refrigeration, Special Projects, and Manufacturing. For over 50 years, they have provided exceptional services to their commercial customers. Why Join?~ Competitive salary ~ Career growth, training, and development opportunities ~401(k) plan with a... 

Marx Imports

Foodservice sales Job at Marx Imports

 ...out. Pay: $80,000.00 - $100,000.00 per year Benefits: ~401(k)~401(k) matching ~ Dental insurance ~ Flexible schedule ~ Health insurance ~ Paid time off ~ Vision insurance Shift: Day shift Morning shift Work Location: On the road... 

LHH

Maintenance Technician Job at LHH

 ...LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a 3rd Shift Maintenance Technician to join their team in Elgin, IL. The Maintenance Technician will be responsible for ensuring the smooth operation and maintenance of equipment... 

CEVA Logistics

Liability Claims Specialist, North America Job at CEVA Logistics

YOUR ROLE The Liability Claim Specialist is responsible for the oversight and positive performance of the companys Third Party Administrator (TPA) and external counsel as they adjust, manage and administer our liability claims portfolio to include Auto Liability (and...

Empire State Careers

Sales Coordinator Remote Job at Empire State Careers

 ...This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely...  ...and their families. What We Offer: Remote, work from home career. Average first-year earnings of $69K commission +...