Call Center Representative Job at Seneca Resources, Phoenix, AZ

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  • Seneca Resources
  • Phoenix, AZ

Job Description

Position Summary:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls related to individual and business tax compliance, delinquency, and general information requests. Candidates should have a strong commitment to doing the right thing and a positive, service-oriented attitude.

Key Responsibilities:

  • Answer incoming phone calls in a fast-paced environment
  • Resolve Tier 1 level issues
  • Review taxpayer accounts
  • Verify, gather, and simultaneously update key information
  • Educate taxpayers on online resources and current tax policies
  • Submit requests for payment arrangements
  • Document actions taken across multiple systems
  • Participate in all team engagement activities
  • Meet or exceed performance expectations

Required Skills:

  • Strong multitasking ability
  • Basic proficiency in Microsoft Word, Excel, and Google Workspace
  • Basic math skills (addition, subtraction, multiplication, division)
  • Excellent written and verbal communication
  • Strong interpersonal skills
  • Ability to retain knowledge easily
  • Creative problem-solving
  • Goal-oriented mindset
  • Highly organized

Preferred Skills:

  • Spanish-speaking

Required Experience:

  • At least two prior positions with a minimum of one consecutive year each in a fast-paced call center environment
  • Relevant industries: finance/banking, insurance, telecommunications (non-technical support)

Preferred Experience:

  • Participation in process improvement activities
  • Background in banking
  • Solid math skills

Education Requirements:

  • High school diploma or equivalent

Preferred Education:

  • Associate’s degree or higher

Additional Information:

  • Potential for permanent employment based on performance, dependability, and cultural fit
  • Pre-employment checks: state and federal background, fingerprinting, Arizona tax filing records (past 5 years)
  • Must reside in the Greater Phoenix Metro or Tucson area (within 1 hour)
  • Must attend first-day orientation in person
  • Flexible schedule required within business hours: 7:45 AM – 5:15 PM, Monday–Friday
  • Intensive training: 3 weeks, 8:30 AM – 5:00 PM (attendance mandatory)
  • Fully remote role
  • Hardwired internet required (sufficient bandwidth); if using 5G router, bring on Day 1 for IT setup
  • Ability to transport equipment (micro desktop, 2 monitors, keyboard, mouse, headset); public transportation not permitted
  • Short-term work history or switchboard/dispatch-only call center roles will likely not proceed to interview

Job Tags

Permanent employment, Temporary work, Remote job, Flexible hours, Monday to Friday,

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