The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
...agencies with programs and facilities serving Bergen, Essex, Hudson, and Union counties. We are currently seeking a Full Time Housing Navigator for our Hotel Riviera/Newark Temporary HousingProgram , located in Newark, NJ . Job Duties: The Housing Navigator...
...Skybridge Aviation is hiring an avionics technician in Fort Worth, Texas to work on a variety of civilian rotary wing aircraft including Airbus, Bell, Agusta and MD Helicopters. The avionics technician will be responsible for: Assembling and installing electrical...
...marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations. Career Segment: Construction, Telecom, Telecommunications, Intern, Engineer, Engineering, Technology, Entry Level PI292e48de79ee-30492-37178017...
...Palouse and have won many regional and national awards for our businesses, including induction into the Idaho Hall of Fame in 2016.HDR values our employees and offers a variety of opportunities, benefits, and services to help develop leadership qualities in each...
...Job Title: Front-End Developer (HTML/Dreamweaver/WordPress) Location: St Louis,MO(Onsite) Job Type: Contract Job Description Seeking a developer experienced in building HTML for messaging platforms. Must be able to translate detailed business and technical requirements...