Job Description

The Banking Call Center Representative is responsible for handling inbound and outbound customer calls, assisting clients with banking transactions, resolving inquiries, and providing information about products and services. This role requires excellent communication skills, attention to detail, and a commitment to delivering top-notch customer service.

Key Responsibilities:

✅ Customer Support & Assistance

• Answer incoming customer calls promptly and professionally.
• Provide account information, process transactions, and assist with online banking issues.
• Address and resolve customer complaints, escalating complex cases as needed.
• Educate customers on banking products, services, and promotions.

✅ Technical Support & Problem Resolution

• Troubleshoot online banking, mobile app, and ATM-related issues.
• Guide customers through password resets and security measures.

Qualifications & Skills:

• High school diploma or equivalent.
• Prior experience in customer service or call center environment preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Ability to maintain professionalism and confidentiality.

#43583

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