Job Description

The Collection and Billing Manager will work in an engaging, supportive, and collaborative environment where their customer focus, judgement, leadership, and solution-oriented competencies will be valued and respected.

Position Type: Full Time; Hybrid / In office

Location: San Antonio

Qualifications:

• Bachelor’s degree in accounting, finance, or a related field
• 5+ years collections and Accounts Receivable experience
• 3+ years progressive supervisory experience
• Prior experience working in professional services, such as a public accounting firm or law firm, preferred
• Experience with CCH Axcess, Proficient in MS Office
• Understanding of statistics, data analysis, and applicable state and federal collections laws
• Ability to anticipate needs and interact professionally with customers and clients
• Trains and develops team members
• Excellent telephone etiquette and professional communication with clients
• Excellent verbal and written communication skills
• Highly organized and communicative
• Excellent organizational skills and attention to detail
• Willingness to investigate issues
• Ability to work independently and collaboratively in a fast-paced environment
• Strong problem solving and analytical skills
• Enjoys team environment
• Ability to lift/move 15 pounds

Responsibilities:

• Oversee and manage billing and collection team, set goals, and ensure team performance – timely billing and cash collection for all firm delivered services.
• Ensures the security and privacy of customer information and files
• Advises team members on proper, legal parameters for collections practices; ensures that billing actions comply with company, local, state, and federal guidelines
• Manages client records related to invoicing and collections, and resolves invoice and billing issues
• Ensures preparation and delivery of letters, notices, and other communications regarding delinquent accounts
• Communicates information changes and the status of delinquent accounts to leadership
• Exports and reviews data for special projects, tax returns, and all department services to determine billing
• Assists in generating statements and oversees the preparation of statements and bills
• Creates reports regarding customer account status as requested
• Drafts and distributes reports of invoicing and billing metrics
• Reconciles accounts, contacts clients to confirm payment, researches overdue payments
• Prepare and analyze reports to identify trends and recommend strategies
• Ability to manage successful execution and solutions with all levels of the organization
• Maintains client records and data and prepares monthly billing spreadsheets
• Researches, develops, and facilitates collection procedures according to company polices
• Negotiates with customers to amend repayment terms, as appropriate
• Develop competencies of team and peers through communication, coaching, and leading by example.
• Ensure efficient workflow, task delegation, and project completion
• Reviews work of billing team to ensure accuracy, resolves inconsistencies
• Conflict resolution
• Other duties as needed and assigned

Expectations:

• Understanding overtime requirements during busy season

ADKF is proud to be an Equal Opportunity Employer.

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