Collections Manager Job at Yendo, Dallas, TX

eU5zTmNNS0FpemFEVVg3VVZQSmRrU1RKQVE9PQ==
  • Yendo
  • Dallas, TX

Job Description

About the role

We’re searching for a highly experienced Collections Manager to take full responsibility for our collections department from end to end. This is a hands-on leadership role where you’ll be managing both external BPOs and internal collections agents, developing strategies to improve performance, and executing initiatives that align with Yendo’s aggressive growth goals.

As the leader of the collections department, you’ll be responsible for driving results while ensuring compliance with consumer lending regulations. We need someone who thrives in a fast-paced, startup environment and is willing to roll up their sleeves to get things done. You’ll be part of a company that’s working hard to defeat predatory lending and revolutionize the credit industry. If you have a work-hard, play-hard mentality and are a self-starter with a passion for helping others, you’ll fit right in.

Key Responsibilities

Given our startup environment resources might be limited, so you must be comfortable wearing multiple hats and being flexible, as other responsibilities might arise. As we continue to grow, you will have the opportunity to build and lead a larger team to support the department’s evolving needs.

  • Manage the overall collections department, overseeing both internal agents and BPOs, while focusing on performance metrics and adherence to established guidelines.
  • Develop and enforce debt collection policies and procedures that comply with legal requirements and align with company goals, ensuring both operational excellence and compliance.
  • Oversee BPO relationships and vendor management, assessing the need for new partnerships, negotiating contracts, and onboarding new partners to optimize outsourcing.
  • Analyze department performance and identify areas for improvement, implementing strategic changes to enhance efficiency, effectiveness, and adherence to key performance indicators
  • Monitor existing financial hardship programs in coordination with other stakeholders, making necessary adjustments to ensure they remain fair, compliant, and aligned with company objectives.
  • Collaborate with the Product team to integrate new features or platforms that enhance customer payment accessibility, including managing third-party vendor enrollment and implementing effective payment reminder systems.
  • Prepare comprehensive reports on the status of collections activities and accounts receivable for senior management review.
  • Work closely with Compliance and Legal to address audit issues and ensure all collection practices meet regulatory standards, including state-specific laws.
  • Collaborate with cross-functional teams such as Customer Service and Loss Mitigation to ensure collections are properly handled before repossession, ensuring accuracy in every step.

Who you are

  • 5+ years of experience in consumer lending collections, with expertise in managing BPOs and leading collections teams.
  • Strong understanding of consumer lending regulations, including state-specific requirements, and collections best practices.
  • Ability to analyze data and make data-driven decisions.
  • Proven ability to lead a department and execute both strategic and operational tasks in a fast-paced startup environment.
  • Experience in collaborating with cross-functional teams, including Compliance, Loss Mitigation, Credit & Risk, and Product.
  • Hands-on leadership style, comfortable diving into the details while driving high-level strategy. Self-starter with a passion for helping others, and the ability to thrive in a dynamic, evolving environment.
  • Strong communication skills with the ability to develop and lead a high-performing team as the department grows.

Why you should join us

We’re an innovative fintech company with a mission to destroy predatory lending and revolutionize the traditional lending industry. We have built the world's first vehicle-backed revolving credit product that makes lending decisions based on asset values, not credit scores. Our innovative approach to credit is solving a problem plaguing 100 million people in the United States - access to affordable credit.

We are a venture-backed company, and our team is made up of experienced professionals who have built and scaled public companies, sold private companies, developed apps for national brands with millions of users, and fostered successful multi-national public-private partnerships. We are poised to make a significant impact on the lives of millions of Americans through our innovative approach to credit.

  • 💰Competitive Compensation
  • 📈Equity
  • 🍎Insurance
  • 🏝Unlimited PTO

Job Tags

Flexible hours,

Similar Jobs

C&S Wholesale Grocers

Cherry Picker - Incentive 3rd Shift Job at C&S Wholesale Grocers

Position Overview Qualifications Shift 3rd Shift (United States of America) Company C&S Wholesale Grocers, LLC About Our Company C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States...

NoorStaffingNursing

Travel Neuro ICU RN Job at NoorStaffingNursing

 ...HIRING NOW: Travel Neuro ICU RN in Milwaukee, WI Weekly Gross Pay: $2,692 for 36 hours Taxable: $1,152 weekly ($32 x 36) Non-Taxable:$1,540 weekly ($72.43 x 36) Location: Milwaukee, WI Shift: 4am - 4.30pm Start: 06/30 Duration: 13 weeks Ideal candidates... 

Ideaventions Academy for Mathematics & Science

Physics & Math Teacher (High School and Middle School) Job at Ideaventions Academy for Mathematics & Science

 ...We are looking for a full-time Physics and Math teacher that would teach physics and math courses, as well as other courses and electives. The candidate should be enthusiastic, engaging, energetic, and responsive to student needs, a skilled communicator, and possess a... 

VeSync

Creative Design Manager Job at VeSync

 ...check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot we also need driven and talented people to...  ...We are seeking an experienced and dynamic Creative Design Manager to oversee and elevate our in-house design team. In this role,... 

Lucky Dog Mobile Groomers

Dog Groomer Job at Lucky Dog Mobile Groomers

Company Description Lucky Dog Mobile Groomers was founded in Houston, TX to offer our clients a dog grooming experience that is more convenient for dog owners and more enjoyable for their pets. We dispatch our purpose built dog grooming vans to our customers homes and...