Job Description

Customer Relations Coordinator

Location: Atlanta, GA 30309 (Midtown)

Pay: Up to $50,000

**MUST HAVE COMMERCIAL REAL ESTATE EXPERIENCE **

Position Responsibilities:

• Assist property and engineering teams with customer and vendor services.

• Assist with semi-annual building inspections.

• Create new lease/vendor files and files all correspondence and documents.

• Reviews Angus work orders throughout the day to ensure prompt response times; enters requests from customers and others into the system as needed. Closes out work orders as needed and follows up to ensure customer satisfaction.

• Field calls and assists visitors coming into the management office.

• Gets mail; opens and distributes.

• Implement Customer amenity program, and support Community Creation efforts for the market. o Coordinate customer events, furnishing contracts as needed o Facilitate misc. customer offerings o Market events to customers via memo blasts, lobby posters, lobby directory

• Manage customer systems (Angus, Lobby Directory, Parking Analysis) and building contact lists.

• Coordinates and updates new customer handbook

• Coordinate customer correspondence, including: letters, memos, newsletters, etc.

• Coordinate conference room reservations and process billing through Angus system.

• Review and approve After-Hours HVAC charges and process billing through Angus.

• Monitors Customer Certificate of Insurance (COI) through Certrax and reviews Vendor COIs as needed.

• Complete daily security pass down log and send to management team, security, engineering, and porter to notify of all contractors needing access into the building/suites.

• Review Security’s Daily Activity Reports (DAR) each day. Alert management team of any unusual activity noted in the DAR. Create work orders for action items.

• Communicates throughout the day with Porter regarding cleaning, spills, restroom supplies, or other janitorial issues as needed.

• Communicate throughout the day with Security as needed regarding security related issues.

• Maintain office including opening/closing routine, ordering office supplies, and coordinating repairs of office equipment.

• Manage building access control including access card databases.

• Act as the primary point of contact for all building technology such as conference rooms and digital displays.

• Provide administrative support for the Managing Director including travel, expense reporting, meeting coordination/logistics, invoices coding and file management.

• Set up vendors and code all invoices and PO’s in Nexus for all properties and communicates with vendors regarding AP matters • Coordinates broker and customer gifts and recurring correspondence.

• Other duties may be assigned.

Essential Functions:

• Ability to consistently apply education, experience and good judgement to the job responsibilities at a consistently high level of performance, both in quantity and quality.

• Ability to consistently and resourcefully handle multiple priorities under rapidly changing circumstances and goals, including within short timelines.

• Ability to consistently, frequently and effectively communicate, coordinate and collaborate with individuals and groups primarily face-to-face, but also by telephone and electronic media.

• Exceptional ability to adapt, to innovate, and to understand and comply with Granite’s policies and culture, along with all applicable laws and the highest ethical standards.

• Ability to concentrate for long periods of time, whether alone or working with people in close proximity to you.

• Ability to consistently attend work and to be punctual at the office.

Role-Based Competencies:

• Drives Results – taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm; Consistently achieving results, even under tough circumstances

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions; Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Cultivate Innovation – Creating new and better ways for the organization to be successful

• Situational Adaptability – Operating effectively, even when things are not certain or the way forward is clear; Adapting approach and demeanor in real time to match the shifting demands of different situations

• Technical Acumen – Understanding the purpose and basic processes of their assigned functional area

Qualifications/Requirements:

• High school diploma or general education degree (GED) required.

• 1 - 3 years of related experience or administrative experience • Proficient in Microsoft Office suite.

• Excellent customer service skills. Physical Requirements:

• Hearing and visual ability to observe and detect and appropriately react to signs of emergency situations.

• Ability to independently move throughout the office and property, and consistently and continuously perform essential job functions.

• Ability to lift and/or move up to 25 pounds.

BGSF is an equal opportunity employer.

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