Customer Service Coordinator Job at Uni Refill System, Los Angeles, CA

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  • Uni Refill System
  • Los Angeles, CA

Job Description

*** LOOKING TO HIRE ASAP! ***

Description: Detail-oriented, dedicated customer service coordinator to support our operations & marketing team. In this role, you’ll be the point of contact for customer service inquiries, provide a seamless customer experience, and assist with order management. 

  • Monitor reviews for store
  • Manage shipping and customer confirmations
  • Monitor shipping, communicate with accounts and internal parties of changes needed to orders and subscriptions
  • Assist in customer communications, escalations, and response times
  • Act as a liaison with our fulfillment centers and stores in tracking and monitoring shipments
  • Manage the refund process on exception transactions across departments
  • Assist with managing delayed or undeliverable customer shipments
  • Assist with maintaining updated policies and procedures for the Sales Team
  • Reporting/document recurring issues and escalate them to the appropriate teams
  • Share customer feedback to contribute to product, service, and process improvements
  • Helping the influencer / marketing team

Requirements:

  • Experience with Gorgias and Shopify is a must
  • Passionate about customer service and helping others
  • Great communication skills
  • Highly organized
  • Strong attention to detail is a must

Job Tags

Immediate start,

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