Purpose of the Role
A leading manufacturer of high-end coffee equipment is seeking a Customer Service Manager to oversee support operations for its premium brands across North America. Reporting directly to the CEO, this role is crucial in ensuring outstanding customer experiences that align with the company’s commitment to excellence, innovation, and coffee craftsmanship.
The Customer Service Manager will lead and develop a customer support team, ensuring timely and effective resolution of inquiries, technical assistance, and aftersales services. The role involves fostering strong relationships with distributors, partners, and clients, optimizing service operations, and upholding the company's reputation for quality. By combining operational efficiency with a deep understanding of coffee equipment and customer needs, this position plays a key role in strengthening brand loyalty and enhancing the overall coffee experience.
Main Duties & Responsibilities
Qualifications & Skills
Compensation & Benefits
Location: Renton, WA
This is a full-time role with an opportunity to contribute to a dynamic, growing company in the specialty coffee equipment industry.
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