Customer Service Representative (Chat) Job at ReadTheory, Raleigh, NC

d3RnR2Q4R0pqemFNVkhQY1UvNVduQ0RMQkE9PQ==
  • ReadTheory
  • Raleigh, NC

Job Description

Tl;dr ReadTheory, a bootstrapped EdTech company with millions of active students, is looking for a customer support representative in a part-time position to help support our teachers via chat.

Note: We only accept applicants CURRENTLY LIVING in the USA

Why is this a great position?

ReadTheory has a truly unique story. We grew from 0 to millions of active students, with absolutely no marketing - one teacher telling another, telling another!

Our customer support team is integral to our mission, ensuring that our educators have the best possible experience with our platform. As part of a growing team, you would have the opportunity to shape the future of customer support at ReadTheory and make a meaningful impact on education and literacy.

Whom are we looking for?

The ideal candidate for this customer support role is someone with strong interpersonal skills and excellent verbal communication abilities. They should be personable, attentive, responsible, and able to follow through with tasks. We are looking for someone with perfect English and high technological proficiency (as we work in an online environment using common software). Previous experience as an educator is preferred.

Responsibilities

  • Listen to customers' concerns, issues, and questions.
  • Resolve customers' concerns and answer their questions to the best of your ability.
  • Maintain a positive attitude and respond calmly to customers' complaints.
  • Promote the product and the company positively to attract customers and address any concerns or questions.
  • Recommend possible features to meet the customers' needs.
  • If necessary, refer issues and questions to managers.
  • Based on interactions, suggest features and improvements.

Qualifications

  • 2+ years of experience in customer support or similar roles
  • Flawless English
  • High proficiency in technology
  • Previous experience as an educator (advantage)

Good to know

  • 25 hours/week (US EDT Weekday Mornings)
  • Located in North Carolina or Virginia

Job Tags

Part time, Day shift, Weekday work,

Similar Jobs

Aquent

Proofreader/Copy Editor Job at Aquent

 ...offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in a 401k plan with company match. As an agency Digital Proofreader (contractor), you will play an integral role within an established Financial... 

Baltimore County Public Schools

Elementary Teacher Job at Baltimore County Public Schools

 ...TITLE : Elementary Classroom Teacher SCHEDULE : Full Time and Part Time positions available REPORTS TO : School Principal...  ...options such as FMLA, sick bank, and board approved leaves. All new hires will attend a benefits meeting upon hire. Visit the BCPS... 

Safe Dependable Care Med Transportation

Non-Emergency Medical Transportation Driver Job at Safe Dependable Care Med Transportation

 ...Non-Emergency Medical Transportation Drivers (Dublin, Vidalia, Hawkinsville). Companies offering Non-emergency transportation services require a driver to take people to their destinations. Position Overview: The major role of the driver is to ensure his passengers... 

Ebenezer Etta Healthcare L.L.C

CNA, LPN, RN Job at Ebenezer Etta Healthcare L.L.C

Are you a caregiver? Does enriching the lives of others something you are passionate about? Do you have experience in providing skilled or non-medical care to individuals who have different needs and backgrounds? If you believe you have the commitment and skills...

APOGEE - HOBE SOUND

Executive Chef Job at APOGEE - HOBE SOUND

 ...excellence, strong leadership skills, and the ability to manage multiple food and beverage outlets. This role is responsible for ensuring...  .... Experience with H2B program and national staffing network for seasonal hiring to meet labor demands during peak times....