For 75 years, The Baker Company in Sanford, ME, has been at the forefront of developing innovative solutions for air containment, contamination control, and controlled environments. Our products, including biological safety cabinets, clean benches, fume hoods, and pharmacy isolators, offer unmatched user and product protection for various applications. We design and build the equipment that is used every day in cutting-edge biological and pharmaceutical research by some of the world's leading companies and research organizations.
The Customer Service Supervisor is responsible for supervising a team of customer service representatives, working with different functional groups to increase customer satisfaction with Baker products, and assist in establishing and improving the department’s key performance indicators (KPIs), policies and procedures.
In this role, the Customer Service Supervisor will train associates on company policies/procedures, develop new/improve existing work practices, and ensure proper utilization of ERP and CRM applications. They will work closely with sales and operations personnel to improve customer experience with Baker, our products, and services. The Customer Service Supervisor will lead training in product updates/changes as well as the customer solutions required for the operational support of new/existing products. This position requires hands-on training and the ability to provide directions to all service personnel and is responsible for developing a dynamic high-performance team.
DUTIES AND RESPONSIBILITIES
KEY PERFORMANCE METRICS
PHYSICAL REQUIREMENTS
MINIMUM REQUIREMENTS
BENEFITS
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