Job Description

Position : Desktop Support

Location : Scottsdale, AZ or Windsor, NC or San Diego, CA

Job Description :

The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Strong technical knowledge of desktop operating systems and software applications
Experience providing deskside support to end-users in a corporate environment
Excellent communication and customer service skills
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Familiarity with remote access tools and techniques
Experience working with Active Directory and other directory services
Ability to manage multiple priorities and work effectively under pressure
Willingness to work flexible hours, including evenings and weekends, as required.
Level 2 onsite or remote support for complex customer issues and requests
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading activities like customer relocations and departmental infrastructure build out
Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Triage issues such as physical layers, usernames and passwords
Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Perform onsite installations or replacements of various hardware components and software repair
Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution
Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job

Regards

Patrick Fernandez

Talent Acquisition Group - Strategic Recruitment Manager

Job Tags

Relocation, Flexible hours, Afternoon shift,

Similar Jobs

Clark International

Unarmed Security Officer Job at Clark International

...environment. Candidates must be able to interact with everyone in a professional manner. At Clark International, we strive to provide security services that are above industry standards. We are looking for self-motivated, competent individuals to provide corporate security...

Manning Kass

Junior Workers Compensation Litigation Associate Job at Manning Kass

Junior Workers Compensation Litigation Associate Locations (California) Los Angeles, CA Costa Mesa, CA San Diego, CA San Francisco, CA Remote Work Flexibility Experience the freedom of working remotely for a portion of your workweek. Our infrastructure...

AST LLC

Oracle Cloud Technical Lead Job at AST LLC

...offerings that result in profitable revenue growth. Acts as a technical interface to the client and assumes a proactive role in developing business opportunities and ensuring positive financial outcomes for engagements and business development activities. Builds...

Blue Bottle Coffee

Cafe Leader Job at Blue Bottle Coffee

...belonging where teams with diverse backgrounds, styles, and perspectives can grow. They develop the team to deliver great hospitality and coffee experiences consistently while ensuring accountability for cafe standards and business goals. Our Cafe Leaders are responsible...

Victorinox

Sales Optimization Manager - Marketplaces Job at Victorinox

The Sales Optimization Manager - Marketplaces for third party e-commerce will be responsible for strategically supporting high-level sales for key accounts, Customer Service, and third-party portals for Victorinox. This individual will manage sales tools and process for...

Desktop Support Specialist Job at Themesoft Inc., San Diego, CA

eHR3T2RzS01qREdOVm56VlVmSmFuaUhNQnc9PQ==