Job Description

Position Summary: The Family Outreach Specialist is a dual role responsible for providing administrative and operational support to both Sales and the Parent Alliance program. This position plays a crucial role in ensuring efficient operations, effective communication, and strong relationships with patients, families, and the community.

Your Role with Axis:

• Sales Support
• Order and maintain marketing supplies
• Help plan luncheons
• Process incoming referrals specific to direct marketing efforts
• Schedule patients for evaluations and feedback sessions specific to direct marketing efforts
• Answer patient inquiries
• Follow-up with out of network patients
• Attend community events as needed (may require weekend availability)
• Provides Senior Autism Consultant with weekly updates on sales/marketing efforts
• Assist with internal special events (i.e. Back to School Drive, Holiday Gift Drive, etc.)
• Any additional support as needed
• Support Axis Parent Alliance
• Interpretation/facilitation of Spanish community events
• Act as liaison between APA manager and families
• Maintain online presence through regular posting in parent group
• Respond to inquiries from families promptly
• Help schedule families for services
• Create event notifications
• Maintain database of APA families and reach out for event notifications
• Create social media posts via a variety of social media platforms including but not limited to Facebook, Instagram, and LinkedIn
• Respond to incoming social media inquiries
• Monitor all platforms for professional conduct
• Interact with other social media groups to share our mission and purpose
• Assist potential patients from social media with the registration/scheduling process
• Address complaints from individuals using social media platforms
• DCS Referrals
• Schedule patients for evaluations and feedback sessions that have DCS Case Managers assigned to them

Who You Are

• A minimum of a High School Diploma or equivalent is required.
• At least 2 years of experience as an administrative assistant or office coordinator is also required.
• Experience working in a behavioral health or medical environment preferred but not required.
• Bilingual in English and Spanish is required.
• Excellent verbal and written communication skills
• Excellent interpersonal skills and ability to interface effectively cross-functionally and within the clinical practice
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in all work performed
• Proficient in using Microsoft 365 and other office software programs
• Ability to work independently and as part of a team
• Proactive – someone who sees a need and is willing to jump in and help

Robust Benefits Package:

Competitive market compensation.

Career opportunities to grow and learn professionally/personally within the ABA field.

Medical, Dental, Vision, and Basic Life Insurance available.

Working environment that is collaborative with multidisciplinary team.

Company paid vacation, sick, and holiday time.

Who We Are: Founded in 2020, Axis for Autism has become a leading provider of Autism evaluation and psycho-diagnostic services in Arizona. We have built Arizona’s largest diagnostic system providing children, adolescents and adults with the highest-quality Autism evaluations within 45-60 days.

Axis for Autism is excited to announce that we are expanding and adding ABA therapy to our service lines to support families in Arizona with timely access to quality care and resources with the best clinical outcomes.

We are committed to providing families the care they need and a lifelong partner of support for those touched by autism and other conditions interrupting daily living.

Axis for Autism is dedicated to finding success for every individual in our care through the provision of collaborative, team-centric and custom-tailored services delivered by passionate, high-integrity, industry-leading clinicians.

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