Job Description

Onsite Role

Virtual Interviews

Locals preferred

Job Title: Hardware Support Specialist – Workstation Services (Pharmaceutical Manufacturing)

Location: Concord, NC

Duration: 24 Months with EXT

Job Overview:

We are looking for an experienced IT Infrastructure Support Specialist to join our team supporting pharmaceutical manufacturing operations. This role involves gathering technical requirements, coordinating with vendors, deploying and configuring workstation hardware/software, and supporting validated infrastructure platforms aligned with GxP and GMP standards. The ideal candidate will also train end users, troubleshoot infrastructure issues, and plan for system upgrades—all while ensuring adherence to strict quality, safety, and regulatory requirements.

Key Responsibilities:

• Perform technical requirements analysis to design workstation infrastructure for pharma manufacturing environments.
• Collaborate with vendors to finalize workstation configurations, including operating systems and hardware specifications.
• Install and configure GMP-compliant workstation hardware and software, including lab systems, automation tools, and peripherals.
• Deliver qualified infrastructure platforms that meet pharmaceutical industry quality and security standards.
• Train end users on new devices, workstation tools, and networking protocols specific to lab/manufacturing settings.
• Diagnose and resolve issues across platforms such as Citrix, RealVNC, Linux, iGel, Windows 11, workstation hardware, and telecom systems.
• Manage and support peripherals including label printers, barcode scanners, RFID guns, and lab instrumentation interfaces.
• Act as a consultant on infrastructure-related topics, ensuring system compatibility and proper configuration.
• Strategize and execute hardware/software upgrades in a regulated manufacturing environment.
• Support the upgrade, testing, and validation of operating systems and applications on lab and automation platforms.
• Prepare documentation required for validation activities, ensuring alignment with GMP and data integrity standards.
• Contribute to maintaining compliance with safety regulations, environmental standards, and corporate SOPs.
• Communicate effectively with stakeholders in manufacturing, QA, and IT teams to ensure aligned service delivery.

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
• Minimum 3 years of experience in IT infrastructure or end-user support, preferably within the pharma manufacturing industry.
• Proficiency with Windows/Linux environments, Citrix, and remote desktop tools.
• Understanding of validated systems, GxP/GMP compliance, and pharma quality frameworks.
• Strong skills in installing, configuring, and troubleshooting hardware, software, and peripherals in production settings.
• Familiarity with telecom systems, RFID devices, and industrial IT equipment.
• Excellent written and verbal communication skills.
• Strong problem-solving mindset with the ability to operate independently and in a team.
• Commitment to adhering to safety and quality assurance standards.

Preferred Qualifications:

• Prior experience in a GMP-regulated manufacturing or lab environment.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or similar.
• Familiarity with ITIL processes, lab informatics systems, or MES (Manufacturing Execution Systems).
• Working knowledge of validation documentation practices in pharma (IQ, OQ, PQ).

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