Hotel Front Office Manager Job at Harper Associates, Detroit, MI

dzlJSGQ4YU9qRE9BWDNuWldmdGZteUhJQ2c9PQ==
  • Harper Associates
  • Detroit, MI

Job Description

Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers.

Job Summary:

We are seeking an experienced and dynamic Guest Services / Front Desk Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills.

Key Responsibilities:

  • Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction.
  • Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
  • Develop and implement service standards, policies, and procedures to enhance the guest experience.
  • Handle guest complaints and special requests promptly and professionally.
  • Train and mentor team members to maintain high levels of performance and customer service.
  • Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations.
  • Monitor guest feedback and reviews to implement improvements in service quality.
  • Assist in budgeting, forecasting, and managing department expenses.
  • Maintain a positive and engaging work environment for all team members.

Qualifications & Requirements:

  • Bachelor’s degree in Hospitality Management or a related field preferred.
  • Minimum of 3-5 years of experience in hotel guest services or front office management.
  • Strong leadership and team management skills.
  • Excellent communication, problem-solving, and interpersonal abilities.
  • Proficiency in hotel property management software.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • A passion for hospitality and a commitment to delivering an outstanding guest experience.

Why Join Us?

  • Competitive salary and benefits package.
  • Career growth opportunities within a luxury full-service hotel.
  • A supportive and dynamic work environment.
  • Employee discounts, training programs, and other perks.

If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity!

Click apply or email [email protected] to get started.

Harper Associates works with many hospitality companies – visit to view more job opportunities and let us help you find the right fit for your next career move!

Job Tags

Holiday work, Flexible hours, Afternoon shift,

Similar Jobs

American Logistics

Freight Agent-Remote Job at American Logistics

 ...Overview: Join American Logistics, Inc . as a 1099 Fully Commissioned Independent Freight Agent , where your entrepreneurial spirit and existing book of business can thrive. Were seeking seasoned freight agents who have a proven track record in logistics sales... 

Supreme Ecom

Video Editor Job at Supreme Ecom

&##127775;LOOKING FOR YOUTUBE VIDEO EDTOR&##127775; Want to work on next-generation, cutting-edge services that deliver outstanding value? Welcome to Supreme Ecom. We are a small Dallas based startup company that helps people from all over the world run and own their... 

IronRoad

Marketing And Public Relations Specialist Job at IronRoad

 ...Job Title: Marketing and Public Relations Specialist Location: Cleveland, Ohio Department: Marketing & Communications Reports to: Marketing Director / Communications Manager IronRoad is seeking a creative, well-rounded Marketing and Public Relations Specialist... 

Northstar Cafe

Restaurant Manager Job at Northstar Cafe

 ...Do you have a passion for delicious food and creating memorable dining experiences? At Northstar Restaurant Group, we operate world-class, high-volume restaurants where accomplished leaders thrive, and aspiring leaders are equipped with the tools to succeedall with the... 

Blue Signal Search

CT Technologist Job at Blue Signal Search

 ...CT Technologist Join the premier outpatient radiology practice in the countryour client! With a commitment to exceptional patient care and state-of-the-art technology, they remain at the forefront of the evolving healthcare landscape. Don't miss this unique opportunity...