Job Description

Fulfillment Specialist

Contract

Monday-Friday 9am-5pm

Chicago, IL (Onsite)

About the Company:

We are a leading provider of online legal and tax services, committed to making legal help accessible to all. Since our founding over 20 years ago, we’ve transformed the industry by delivering innovative technology solutions that empower millions of customers to start businesses, protect their brands and intellectual property, and secure their families’ futures. We foster a diverse, inclusive environment where every voice matters, and we are passionate about democratizing the law to make a real difference in people's lives.

Position Summary:

We are seeking a dedicated Fulfillment Specialist to join our team. This onsite role involves managing shipments, processing mail, and ensuring secure, efficient operations. You'll play a key role in delivering exceptional service to our customers and supporting operational excellence.

Key Responsibilities:

• Mail Processing: Document, sort, pack, and ship customer packages following established processes and procedures.
• Rejection Management: Identify and document non-customer mail daily in accordance with company guidelines.
• Operational Monitoring: Track mail flow from remote locations to processing centers, investigating disruptions, opening cases, contacting vendors, and managing refunds/claims.
• Office Security: Ensure sensitive information remains secure and inaccessible to unauthorized individuals.
• Process Improvement: Support the development and implementation of processes and technologies to maximize efficiency, quality, and employee satisfaction.

Qualifications:

• 3+ years in a high-volume, process-oriented production, order fulfillment, legal, or service environment.
• BS or BA or equivalent experience required.
• Strong proficiency with Google Suite and familiarity with Salesforce.
• Ability to work overtime, including holidays, as needed.
• High ethical standards and a strong drive for professional success.

Fulfillment Specialist | Mail Processing | Order Fulfillment | Shipping and Receiving | Inventory Management | Google Suite Proficiency | Process Improvement | Data Documentation | Quality Assurance | High-Volume Environment | Production Management | Customer Service Operations | Collaboration

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