Job Description

Are you our next member services representative?

Do you pride yourself on delivering exceptional experiences in which customers have been helped, heard, understood and empowered? Can you keep a calm, clear and constructive approach during a difficult conversation? Would you like to be a go-to source for important information to members of a premier cooperative that provides essential services in north central Indiana?

Tipmont may be your next employer!

As a Tipmont member services representative, you will deliver courteous communication and supportive assistance regarding all electric and fiber-internet services offered by Tipmont through phone calls, email, online chat and in-person interactions. We’re seeking someone comfortable with communication, quickly adaptable to changing circumstances, and always driven to assist Tipmont members with outstanding service that embodies honesty, integrity and respect.

Duties that intrigue you include:

• Providing effective, accurate and courteous customer service to members, vendors and visitors
• Facilitating day-to-day processes for payments, billing, service requests, memberships, capital credits, account adjustments, ancillary products, and other services
• Securing, researching and assembling data to process various service orders and payments
• Developing a strong working knowledge of all organizational services
• Anticipating issues and addressing needs proactively to offer solutions
• Determining appropriate, policy-driven actions to minimize risk
• Expressing skills in critical thinking and analysis
• Supporting collaboration and communication with a positive attitude
• Identifying and suggesting positive improvements to process

You’ll join a company where all employees live by corporate values of innovation, public-service heart, passion, respect, and making an impact. We do more than just speak to those values. We live them out every day – and so will you! We offer an excellent benefits package, which includes medical, dental and life insurance; 401(k) matching and a pension retirement plan; education reimbursement; and many opportunities for professional growth.

Required Skills

• High school diploma or equivalent
• Working knowledge of general office practices, record-keeping and computers
• Considerable skill to communicate with people under sometimes difficult circumstances
• Extensive knowledge of Microsoft Office, particularly Excel
• Familiarity with basic information and data in developing reports
• Strong oral and written communication skills
• Ability to collaborate with a team and work independently

Preferred Skills

• Associate’s degree with prior work experience in a related field
• Three years of billing and member / customer service responsibility
• Bilingual, preferably in Spanish
• Knowledge of rural electrification and cooperative programs

Tipmont is proud to be an equal opportunity employer. If you have a question about the position, please email [email protected] . Phone calls will not be accepted.

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