Member Service Representative Job at Tipmont Wintek, Linden, IN

eE5vSWNjT05pemlHVjM3WlVQOWFteUxQQmc9PQ==
  • Tipmont Wintek
  • Linden, IN

Job Description

Are you our next member services representative?

Do you pride yourself on delivering exceptional experiences in which customers have been helped, heard, understood and empowered? Can you keep a calm, clear and constructive approach during a difficult conversation? Would you like to be a go-to source for important information to members of a premier cooperative that provides essential services in north central Indiana?

Tipmont may be your next employer!

As a Tipmont member services representative, you will deliver courteous communication and supportive assistance regarding all electric and fiber-internet services offered by Tipmont through phone calls, email, online chat and in-person interactions. We’re seeking someone comfortable with communication, quickly adaptable to changing circumstances, and always driven to assist Tipmont members with outstanding service that embodies honesty, integrity and respect.

Duties that intrigue you include:

  • Providing effective, accurate and courteous customer service to members, vendors and visitors
  • Facilitating day-to-day processes for payments, billing, service requests, memberships, capital credits, account adjustments, ancillary products, and other services
  • Securing, researching and assembling data to process various service orders and payments
  • Developing a strong working knowledge of all organizational services
  • Anticipating issues and addressing needs proactively to offer solutions
  • Determining appropriate, policy-driven actions to minimize risk
  • Expressing skills in critical thinking and analysis
  • Supporting collaboration and communication with a positive attitude
  • Identifying and suggesting positive improvements to process

You’ll join a company where all employees live by corporate values of innovation, public-service heart, passion, respect, and making an impact. We do more than just speak to those values. We live them out every day – and so will you! We offer an excellent benefits package, which includes medical, dental and life insurance; 401(k) matching and a pension retirement plan; education reimbursement; and many opportunities for professional growth.

Required Skills

  • High school diploma or equivalent
  • Working knowledge of general office practices, record-keeping and computers
  • Considerable skill to communicate with people under sometimes difficult circumstances
  • Extensive knowledge of Microsoft Office, particularly Excel
  • Familiarity with basic information and data in developing reports
  • Strong oral and written communication skills
  • Ability to collaborate with a team and work independently

Preferred Skills

  • Associate’s degree with prior work experience in a related field
  • Three years of billing and member / customer service responsibility
  • Bilingual, preferably in Spanish
  • Knowledge of rural electrification and cooperative programs

Tipmont is proud to be an equal opportunity employer. If you have a question about the position, please email [email protected] . Phone calls will not be accepted.

PIe13e7d4d8556-30492-36078528

Job Tags

Work experience placement,

Similar Jobs

Sanford Health

Network Radiology Technologist Job at Sanford Health

 ...nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint....  ...benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit .... 

Hazelden Betty Ford

Psychiatric Nurse Practitioner Job at Hazelden Betty Ford

: The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately...

ATA Services Inc

General Clerk III - Temp job with the State of NM Job at ATA Services Inc

ATA Services is currently seeking to hire General Clerks to work on a temporary assignment with the State of NM - Early Childhood Education and Care Department. Rate: $17.00 per hour Schedule: Monday Friday; 8 am 5pm Start Date: ASAP Location: IN-OFFICE...

Communitas, Inc.

Case Manager Job at Communitas, Inc.

 ...disabilities, throughout their life span and in their communities. Why work for us? As a Communitas employee, you are the heart, soul,...  ...-centric Environment | The role! Position: Day Program Case Manager Location: Beverly, MA Pay rate: $20 per hour Hours:... 

U.S. Tsubaki Power Transmission, LLC

Manufacturing Services Specialist Job at U.S. Tsubaki Power Transmission, LLC

Description: The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate...