Job Description

This recruitment will remain open until February 16, 2025 . The agency reserves the right to make a hiring decision at any time after the initial screening date on January 29, 2025 . It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks two motivated and qualified individuals for the MHPAEA Market Conduct Examiner (Functional Program Analyst 3) (Non-Permanent) positions. These roles are within the Company Supervision – Market Conduct Division and offer the chance to work from our Tumwater Office .

This non-permanent position is expected to last approximately 12 months. 

WHY OIC?

• Meaningful work : Ensure a healthy insurance market & protect Washington consumers.
• Impactful career : Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Flexible work options : Hybrid work opportunities.

About the Position 

Are you passionate about making a real impact on mental health and substance use parity in the insurance industry? The MHPAEA Market Conduct Examiner role offers a unique opportunity to help the Washington State Office of the Insurance Commissioner verify that insurers, HMO’s, and other licensed entities comply with vital regulations. In this non-permanent position, you’ll be responsible for reviewing market conduct practices to protect consumers and enhance mental health parity efforts in Washington State.

The role is ideal for someone who thrives in a fast-paced, independent environment and is eager to learn quickly. While there is a steep learning curve, you will receive clear, hands-on training to help you succeed. We’re looking for a proactive, self-starting individual who embraces challenges, is open to feedback, and is ready to make an immediate impact. If you’re motivated to contribute to meaningful work and grow in a dynamic field, we encourage you to apply!

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3  vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $4,987 - $6,705.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement. Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits:  

The duties of the position include, but are not limited to: 

• Performing Continuum market analysis activities and market conduct Continuum actions or examinations of insurers, HMOs, HCSCs, Carriers, HCBMs, and other regulated entities doing business in Washington state.
• Verifies that licensed insurers and other entities are operating within the scope of their license and in compliance with Washington state statutes and regulations relating to conduct in the marketplace. 
• Assessing how well individual insurance companies and other licensed entities that make up the insurance marketplace comply with state and federal regulations.
• Reviewing and analyzing company policies and procedures, records, and files, such as:

Tasks include:

• Using the NAIC Market Regulation Handbook for guidance and as a resource to conduct Continuum actions and examinations on regulated entities to assess compliance with the laws and rules outlined in Title 48 RCW and Title 284 WAC and recommend corrective or enforcement actions for entities found to be non-compliant.
• Reading and interpreting applicable laws, regulations, and standards to include, but not limited to Title 48 RCW, Title 284 WAC, NAIC Market Regulation Handbook, and other procedural manuals.
• Requesting and compiling, data and information from resources such as database queries, financial documents, past reviews, other states, and directly from regulated entities needed to research and analyze a variety of regulated areas, including internal processes, standards, claims handling, underwriting practices, sales and marketing strategies, and numerous other market-related practices to ensure entities are compliant and consumers are protected.
• Documenting thoroughly and promptly all actions taken, correspondences, research and reference materials, and any other relevant information gathered during a continuum action or examination that support the analysis and review of the entity or entities involved to substantiate findings, conclusions, and any recommended enforcement actions. 
• Working diligently to complete assigned cases within estimated timelines and achieve outlined objectives/ goals within statutory requirements.
• Building collaborative and positive relationships with OIC personnel at all levels and other state regulators to gather information, work with subject matter experts, develop investigative strategies, provide progress updates, interpret findings, and formulate conclusions.
• Building professional relationships with key contacts at the entity(s) being reviewed and using clear, concise verbal and written communications to articulate requests to coordinate information gathering, review and discuss relevant laws, and explain the findings and outcomes of the Continuum or exam.
• Reviewing and interpreting responses from entities to confirm they are complete and address the specific issue(s) in question, identify potential additional issue(s), and complete subsequent follow-up information requests as needed to ensure the issue(s) is thoroughly investigated and well documented.
• Reporting to the CMCE and Lead Examiner on a routine basis, the status of any open Continuums or exams, and ensure documents used to track status are current, note any findings, communicate past and future activities, and capture recommendations.
• Writing a summary document at the end of a Continuum or examination, detailing the examiner's activities, a recap of findings, an evaluation of compliance with Washington laws and regulations, and suggested next steps.
• Preparing enforcement referrals for the Legal Affairs Division, when necessary, that summarize the company’s actions and the activities undertaken by the examiner to identify and verify the violations, the number of potential violations, the potential impacts on consumers, and the basis for citing the violations to include the relevant laws and regulations.
• Ensures TeamMate is clear, verified, and complete before closing a market action.

Daily examiner activities as well as encouraged activities can include:

• Communicating with co-workers, to provide or obtain information and feedback regarding analysis procedures, market issues, or work products.
• Participating in assigned NAIC, IRES, Industry, and Agency training sessions to gain knowledge and skills requisite to the performance of Market Conduct Actions.
• Enhancing knowledge and skills requisite to the performance of Market Conduct Continuum Actions and activities through offered industry courses, webinars, and company or OIC conducted training courses.
• Completing various administrative forms such as leave requests, travel requests, travel expense reports, training requests, and other forms per departmental policy accurately and in a timely fashion.
• Using various office technologies and software (e.g. laptop, printers, copy, scanners,) to facilitate research and analysis-examination efforts and to conduct administrative tasks.

To read more about this position and view all duties, click here to request a position description.

Required Qualifications : 

The incumbent must meet one of the minimum required qualification options listed and any additional qualifications included in the required qualifications section.

• Option 1:  Six (6) years of working experience, in the professional private or public sector, on one or more lines of insurance, health care service contractors, or health maintenance organizations OR  professional private or public work completing detailed audits or analysis to ensure compliance with governmental statutory and regulatory requirements.
• Option 2:  Associate degree in business administration, insurance, economics, finance, or related field AND  four (4) years of working experience, in the professional private or public sector, on one or more lines of insurance, health care service contractors, or health maintenance organizations OR  professional private or public work completing detailed audits or analysis to ensure compliance with governmental statutory and regulatory requirements.
• Option 3:  Bachelor’s degree or above in business administration, insurance, economics, finance, or related field AND  two (2) years of working experience, in the professional private or public sector, on one or more lines of insurance, health care service contractors, or health maintenance organizations OR  professional private or public work completing detailed audits or analysis to ensure compliance with governmental statutory and regulatory requirements.

(Educational degrees must be from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA).)

AND

Additionally, after qualifying by the method above:

• Basic level with Microsoft Office skills – Word, Excel, and Outlook.

Preferred/Desired Qualifications: 

Note: Experience may have been gained concurrently with the required professional experience noted above.

• Experience in analyzing complex data sets and information from various sources.
• Experience reviewing for compliance with insurance laws and regulations, especially Title 48 RCW and Title 284 WAC.
• Ability to independently write detailed reports indicating potential compliance issues and recommend next steps on an established timeline and meet deadlines.
• Advanced skill level with Microsoft Office - Word and Excel.
• Intermediate skill level with Microsoft Office - Outlook and PowerPoint.
• Experience using Tableau.
• Working towards or have an Industry specific designation such as Chartered Property Casualty Underwriter (CPCU), Fellow Life Management Institute (FLMI), Certified Insurance Examiner (CIE), Accredited Insurance Examiner (AIE), or Associate Insurance Regulatory Compliance (AIRC).
• Project management experience is highly desired.

Ready to join us?

Learn more about the MHPAEA Market Conduct Examiner   positions and the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! 

Submit your application today and take the first step towards a rewarding career at the OIC!

Other Information:

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. 
• If claiming veteran status, please send your DD 214 to [email protected] with 2025-00446 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. 
• At the OIC, honoring diversity, equity, and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe, and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures, and attributes, can OIC employees and volunteers achieve their fullest potential and best advance the goals and mission of the agency.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at [email protected] . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or  
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• For general questions regarding applying for jobs, contact the recruiter or [email protected] . 

How to Apply : 

1. Create an online account : Go to the job posting and click the big green “Apply” button. You’ll need to set up an account if you haven’t already.
2. Complete your application : Be sure to answer all the questions fully and honestly. Avoid vague answers like “see resume.” This may result in disqualification.

1. Attach your cover letter and resume. Applications that do not include a cover letter and resume or are incomplete will be automatically disqualified.

1. Provide references : List three people who have supervised your work and can vouch for your skills. If you don’t have enough, you can include people like teachers, college professors, or other professional colleagues.

Your application will be evaluated based on how closely your qualifications and experience meet the required and/or preferred qualifications of the position. Applications missing the requested information or containing incomplete responses may be disqualified and removed from further consideration. 

General suggestions for creating a good application:

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions. Include all requested documentation. 
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications. 

• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'. 

• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills. 
• Make sure your application reflects your best writing.

Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us : For inquiries about this position, please contact us at [email protected] . 

Compensation details: 28.66-38.53 Hourly Wage

PId6e5bb88f1a4-30492-36496604

Job Tags

Hourly pay, Permanent employment, Full time, For contractors, Work experience placement, Immediate start, Remote job, Flexible hours,

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