Job Description

Job Title: Patient Scheduler

Location: San Antonio, TX 78240

Duration: 2 months + possibility of extension

Pay Range- $16/hr - $18/hr

Shift: Monday – Friday, 8:00 am – 5:00 pm

Job Duties

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients and return appointments in a computer system by physician and/or office guidelines.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and computers.
• Maintains physician’s schedule: on-call, vacations, meetings, etc.
• Schedules outpatient appointments/testing and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• Handles new patient referrals, gathers necessary information, assigns the patient account number, and schedules appointments.
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding, and call coverage.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments.
• Provides patients with accurate and legible appointment cards. Documents no-shows in the patient's chart for missed visits. Follow up with patients to reschedule any missed appointments.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.

Skills:

• Minimum three years office experience, preferably in a medical office setting.
• Candidates must have a minimum of two (2) years of patient scheduling experience.

Education:

• High school diploma or equivalent required.

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