Patient Services Coordinator Job at Pride Health, San Antonio, TX

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  • Pride Health
  • San Antonio, TX

Job Description

Job Title: Patient Scheduler

Location: San Antonio, TX 78240

Duration: 2 months + possibility of extension

Pay Range- $16/hr - $18/hr

Shift: Monday – Friday, 8:00 am – 5:00 pm

Job Duties

  • Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate.
  • Obtains and communicates messages in an accurate and timely manner.
  • Schedules new patients and return appointments in a computer system by physician and/or office guidelines.
  • Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
  • Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and computers.
  • Maintains physician’s schedule: on-call, vacations, meetings, etc.
  • Schedules outpatient appointments/testing and hospital admissions upon request.
  • Obtains necessary pre-certification as required.
  • Handles new patient referrals, gathers necessary information, assigns the patient account number, and schedules appointments.
  • Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
  • Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding, and call coverage.
  • Handles incoming phone calls from patients needing to schedule or reschedule appointments.
  • Provides patients with accurate and legible appointment cards. Documents no-shows in the patient's chart for missed visits. Follow up with patients to reschedule any missed appointments.
  • Arranges for patients to have financial counseling as needed.
  • Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
  • Follows policies and procedures to contribute to the efficiency of the front office.
  • Covers for other front office functions as requested.
  • Prepares correspondence, memos, forms, and other typing as requested by supervisor.

Skills:

  • Minimum three years office experience, preferably in a medical office setting.
  • Candidates must have a minimum of two (2) years of patient scheduling experience.

Education:

  • High school diploma or equivalent required.

Job Tags

Shift work, Monday to Friday,

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