Job Summary:
We are seeking a highly skilled and customer-focused Remote Chat Support Agent to join our team. As a Chat Support Agent, you will provide exceptional customer service and support to our customers through live chat, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
· Respond to customer inquiries and issues via live chat
· Resolve customer complaints and concerns in a timely and professional manner
· Provide product and service information to customers
· Troubleshoot and resolve technical issues with guidance from senior agents
· Document customer interactions and update records in our database
· Meet and exceed customer satisfaction and performance targets
· Collaborate with colleagues to achieve team goals and objectives
· Stay up-to-date with product knowledge and company updates through training and development programs
Benefits :
· Competitive hourly rate and benefits package
· Opportunity to work with a dynamic and innovative company
· Professional development and growth opportunities
· Flexible working hours and remote work options
· Access to cutting-edge technology and tools
· Recognition and rewards for outstanding performance
· Paid time off and holidays
· Opportunity to work with a talented team of customer service professionals
Requirements :
· 0-1 years of experience in customer service or chat support
· Excellent communication, typing, and problem-solving skills
· Ability to work independently in a remote setting
· Strong attention to detail and organizational skills
· Proficiency in chat software and technology
· High school diploma or equivalent required; degree in a related field preferred
Working Conditions:
· Remote work environment
· Flexible scheduling, with occasional overtime as needed
· Must have reliable internet access and a dedicated workspace
We offer:
· Comprehensive training and support
· Ongoing coaching and feedback
· Opportunities for advancement and career growth
· Collaborative and supportive team environment
· Flexible remote work arrangements
· Access to cutting-edge technology and tools
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Prudential Advisors is looking for an experienced financial professional in the Plattsburgh area that is interested in working with an existing book of clients. We want to help you grow your business and be a resource to you and your clients. Prudential will provide you...
...Position Overview: The Maintenance Technician for second shift (Bedford Park, IL) is responsible for ensuring the efficient operation... ...facility operations. Operate and maintain power tools and industrial equipment safely, adhering to all safety protocols....
...and/or move up to 20 lbs, frequently lift and/or move up to 50 pounds. The employee must be able to operate a forklift while loading or unloading freight. Qualifications High School Diploma or equivalent. 6+ months related experience. Send your current resume to...
...Prudential Advisors is looking for an experienced financial professional in the Harrison area that is interested in working with Prudential existing clients base. This exciting position will allow you to grow your career and business, helping the people and families that...
...skills. Proficiency in e-filing systems and Microsoft Office Suite. Benefits: ~ Competitive salary with potential bonuses. ~ Comprehensive insurance coverage. ~401(k) retirement plan. ~ Paid time off and holidays. ~ Flexible work-from-home policy....