Job Description

The Service Booker ensures repairs are completed, closes repair orders, receive and handles all monies, and carries out additional assignments as set forth by the Warranty Manager/Service Manager.

• Perform work at a level that supports Service Customer Satisfaction Index rating at or above that of the manufacturer, region, or dealership average.
• Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual.
• Return improperly completed repairs to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders.
• Interpret and translate Technicians comments into damage codes/operation codes.
• Flag the appropriate Technicians for the hours earned on the operations they performed according to the manufacturer’s policies and procedures.
• Issue receipts, refunds, credits, or change due to customers.
• Work alongside the Warranty Administrator to check repair orders against the vehicles service history to avoid making duplicate claims and Technician receiving double payment.
• Assist Service Advisors with closing of open warranty repair orders.
• Assist management with special projects, audits, reports, etc., as requested.
• Maintain the counter display clean and orderly.
• Compute and record totals of transactions.

• High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
• Excellent communication skills both oral and written.
• Proper email and telephone etiquette.
• Intermediate level of competency using Microsoft Office Suite.
• Preferred – bilingual in English and Spanish.

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