Job Description

Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

WHSmith North America is seeking an experienced and visionary Director of Store Systems to lead our efforts in enhancing operational efficiency and driving innovation across our retail locations and corporate functions. This senior leadership role will oversee the development and implementation of integrated systems and infrastructure that support our business objectives, improve store operations, and optimize the customer experience.

Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119 OR remote with monthly travel

Schedule: Monday – Friday, weekends as needed

Pay: $120,000 - 150,000

Benefits

• Employee Discount
• Employer-Paid Life Insurance
• Flex Time Off
• Disability Insurance
• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• 401(k) with company match

Job Responsibilities

• Strategic Leadership: Develop and execute a comprehensive technology strategy that aligns with the overall business objectives, enhancing customer engagement and operational efficiency in stores.
• Technology Innovation: Identify, evaluate, and implement cutting-edge technologies that improve the in-store experience, including point-of-sale systems, inventory management tools, and customer engagement platforms.
• Team Development: Build and lead a high-performing team of technology professionals, fostering a culture of innovation, collaboration, and continuous improvement.
• Cross-Functional Collaboration: Partner with marketing, operations, and supply chain teams to ensure technology solutions are integrated seamlessly into all aspects of the business.
• Vendor Management: Establish and maintain relationships with technology vendors and service providers to ensure effective implementation and support of systems.
• Budget Management: Oversee the technology budget, ensuring that resources are allocated efficiently to support initiatives that drive business value.
• Data Analytics: Utilize data analytics to assess the performance of technology initiatives and drive decision-making, enhancing store operations and customer experience.
• Change Management: Lead change management efforts associated with new technology implementations, ensuring effective training and support for store associates.
• Compliance and Security: Ensure all technology systems comply with industry standards and regulations, maintaining a secure environment for customer and company data.

Job Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred.
• 10+ years of experience in technology leadership roles within the retail industry, with a strong focus on store operations and technology integration.
• Proven track record of successfully implementing technology solutions that enhance customer experience and drive business results.
• Strong understanding of retail technology trends, including self-checkout, omnichannel strategies, mobile payments, and customer relationship management systems.
• Exceptional leadership and team-building skills, with the ability to motivate and inspire diverse teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Experience managing large-scale budgets and vendor relationships.

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Occasional travel or overnight
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

Marshall Retail Group/InMotion is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Marshall Retail Group/InMotion, it’s about each person bringing passion and skills to a dynamic and inclusive workplace!

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