Job Description

Job Responsibilities:

Position Summary: This position leads the daily operations and staff of the MPS VRP in Milwaukee. The position works with the Director for requirements related to requirements of MPS detailed in the Statement of Work, including data management and reporting, personnel, relationships with MPS leadership and the Safety Director, required goals and performance metrics. The Program Director ensures coverage at the 7 MPS schools, and that staff are on-call and available for youth 7 days a week.

Essential Functions:

• Working with the Director of Milw Youth Services, ensure training requirements and timelines of WCS and MPS are adhered to utilizing the LMS (MI, TIC, Ethics and Boundaries, Mentoring, Cultural Humility, etc.).
• Working with the Director of Milw Youth Services, ensure all VRP staff are onboarded according to the MPS contract with background checks submitted to MPS for approval prior to hire, and proper onboarding working with Human Resources.
• Working with the Director, ensure all VRP staff learn and understand systems utilized by WCS for timecards and expense sheets (Dayforce), training (Relias and the LMS), policies and procedure (Power DMS), and for leadership: invoicing (Paper Save).
• Ensure compliance with 90 day and annual performance reviews of all staff with the support of the Director of Milw Youth Services.
• Collaborate with the Co-Program Director and supervise all staff and daily operations of 7 schools using daily check-ins, on-site supervision and timely documentation (AWARDS, Insperity, and Daily Reports).
• Lead monthly site supervisor check-ins.
• Ensure the program offers an array of services in accordance with the contract including training, tutoring, parent programs, non-traditional mentoring, reaching out to community organizations, etc.
• Ensure parent engagement.
• Build and maintain relationships with school personnel (administration, school safety, social workers, guidance counselors, teachers, etc.) and community partners.
• Work with co-Program Director and supervisors to coordinate summer activities for VFZ participants.
• Provide general recreation support throughout the year.
• Provide supervision of summer rec programming and summer youth employment.
• Professionally engage all agency, school, and community meetings.
• Support agency events and functions, including Town Halls.
• Working with the Director of Milw Youth Services, ensures compliance with the HUB requirement, including paid student employment (400 hours), and student career awareness (10 hours).
• Ensure all VRP staff receive written authorization from the parents or guardians of students being mentored.
• Collaborate with the principals to ensure that none of the tasks performed by the Youth Advisors conflict with MPS Board policies and procedures.
• Working with the Director of Milw Youth Services, address all personnel issues raised by MPS within two business days.
• Facilitate youth and family surveys for the VRP program, send results to the VP and Director of Milw Youth Services.
• Ensure compliance with Empathy Interviews with youth and program staff involved with the with the VRP, under the direction of the VP and the Empathy Interview Committee to ensure all programs employ a Trauma Informed and Person-Centered Approach in service delivery.
• Work with the Program & Quality Assurance Specialist and Director under the direction of the VP and lead quality assurance functions to ensure programs remain in full contract compliance .
• Participate in annual audits of the VRP with the VP and Director of Milw. Youth Services, including required data and reporting for MPS, according to the MPS Scope of Services.
• Train new employees and leaders on the required databases (AWARDS and MPS systems) and monitor their progress and compliance through weekly QA Checks with the support of the Program & Quality Assurance Specialist and Director of Milw. Youth Services.
• Ensure all data is timely, entered, and accurate for tracking and reporting on the program goals, benchmarks, and annual MPS Performance Metrics to ensure renewal of the contract each year for the life of the contract.
• Support staff to remain in compliance with all WCS policies and procedures (Power DMS).
• Working with the Director of Milw. Youth Services, uphold and promote a positive and supportive culture for individuals served and program staff and leaders.
• Maintain confidentiality for persons served within all written and verbal communications.
• Adhere to WCS Policies and Procedures, and that all VRP staff and leaders review and sign off on policies and procedures in Power DMS.
• Other duties as assigned by the Director of Milwaukee Youth Services.

Other Duties and Responsibilities:

Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Knowledge, Skills and Abilities:

This person must have exceptional customer service and person-centered skills. Must possess exemplary verbal and written communication skills, along with strong computer skills that include Microsoft Word, Excel, and database applications. Requires being good at detailed work and utilizing analytical and problem-solving skills. Ability to multitask, organize, and assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability issues.

Minimal Qualifications:

• Bachelor’s Degree in a Human Service field.
• Two years minimum of experience with justice involved youth, reporting, quality assurance, and strong customer service skills.
• Strong computer skills including typing and ability to use Microsoft programs, databases, etc.
• Advanced organization skills.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of participants the agency service.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal and caregiver background check, drug test, and driver’s record check.

Other Job Information (if applicable):

Work Relationship and Scope:

Reports directly to the Director of Milwaukee Youth Services and works closely with the Vice President of Court & Community Reintegration Services. The Program Director oversees a team of up to 35 staff members. Interacts with youth and parents served by the program, MPS leadership, VRP team members, and other WCS leadership and staff to carry out the duties outlined in the job description

Personal Attributes:

The person in this position must be passionate about the WCS mission and be a role model for accountability and a culture of excellence by virtue of high-quality program standards and compliance. Be a collaborative team player. Follow agency Code of Conduct and Leadership Code of Conduct. Adhere to established policies and procedures of the agency and of all funding sources. Conduct self in an ethical manner. Maintain professional and respectful relationships with all youth and families involved with the program, MPS staff and leadership, WCS staff and all external persons and agencies involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs.

Working Conditions: Work is performed in a fast-paced office setting. Must be comfortable being around and/or interacting with youth and their families, MPS leadership and staff, WCS leaders and staff, and admin departments for program support (HR, IT, Finance, PQI). Must follow expectations of MPS and WCS specific to hours and availability, spending time at the 7 MPS schools supporting staff and attending required meetings with MPS and WCS leadership. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands:

May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Driving for the position is required, performing work at 7 locations.

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