Call Center Sales Retention Rep - $18 per Hour Plus Commission & Incentives Job at Spectrum, San Antonio, TX

dzl3R2RNR0ppVG1EVkhQVVZ2cGVuaUhMQVE9PQ==
  • Spectrum
  • San Antonio, TX

Job Description

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY
The Residential Retention Representative maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue.

MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
  • Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.
  • Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
  • Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
  • Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.
  • Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
  • Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

  • Ability to read, write, speak, and understand English
  • Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to work variable hours; may include weekends, holidays, and split days off

Required Education
High school diploma or equivalent


PREFERRED QUALIFICATIONS

Preferred Related Work Experience and Number of Years
Call center experience in the areas of customer service and/or phone sales, or equivalent experience - 2+


WORKING CONDITIONS
Office environment

Apply now, connect a friend to this opportunity or sign up for job alerts!

CRT110 2025-46936 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Part time, Work experience placement, Local area,

Similar Jobs

Domino's Franchise

Pizza Delivery Driver - Days, Nights, or in-between Full/Part-time Job at Domino's Franchise

 ...Welcome to Knox Pizza, LLC doing business as Domino's !Operating stores in Chattanooga...  ...which allows you to take more deliveries per hour than other delivery places, increasing...  ...members began their careers as delivery drivers and today are successful Domino's... 

Peace Global Logistics

Forklift Mechanic Job at Peace Global Logistics

 ...Responsibilities: Perform routine maintenance and repairs on forklifts to ensure they are in good working condition. Diagnose and troubleshoot mechanical issues with forklifts. Replace faulty parts and components as needed. Conduct regular inspections and... 

Alibaba Cloud

Senior Software Engineer Job at Alibaba Cloud

MaxCompute is an enterprise-level SaaS (Software as a Service) cloud data warehouse designed for data analysis scenarios. It offers rapid and fully managed online data warehousing services through a Serverless architecture. By eliminating the constraints of traditional...

PacifiCorp

Plant Operations/Maintenance Planner - Kemmerer, WY - #112314 Job at PacifiCorp

 ...Plant Operations/Maintenance Planner - Kemmerer, WY - #112314 Date: Dec 26, 2024 Location: KEMMERER, WY, US, 83101 Company: PacifiCorp JOIN OUR TEAM! PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a... 

Shenandoah Community Health Clinic

Dental Assistant Job at Shenandoah Community Health Clinic

 ...all residents regardless of their financial situation. The Clinic offers medical care, behavioral health services, and affordable dental care, making it a vital part of the vibrant Shenandoah County community. Role Description This is a full-time on-site role...