The Concierge Representative is responsible for greeting all customers (Operators, staff, contractors and guests) with eye contact and a warm welcome, providing name badges for all appropriate customers entering the Support Center Campus, serving all customers with remarkable hospitality. In addition, answer and direct Support Center calls.
ROLE RESPONSIBILITIES:
• Make eye contact and ensure each customer receives a remarkable experience
• From a safety and security standpoint, ensure all guest entering the buildings have a guest name badge
• Receive and direct a incoming calls to both the Support Center and My Campus Services (MCS)
• Fulfill Concierge MCS requests according to the Service Level Agreement
• Maintain a tidy Concierge desk area and supplies
• Assist guests with specific needs
MINIMUM QUALIFICATIONS:
• Proficient with Microsoft Office Applications and aptitude to learn new software
• Demonstrates professionalism
• Excellent customer service with a servant spirit
• Strong verbal and written communication skills and judgement
• Strong self-starter with strong follow-through and excellent organizational skills
• Ability to identify and set priorities
• Able to work well independently and in a team environment
• Ability to be flexible and adapt to changing environments
• Ability to multi-task
• High level of initiative and attention to detail
PREFERRED QUALIFICATIONS:
• Hospitality experience
• Bachelor’s Degree (preferred, not required)
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