The Collections Manager will drive the collection efforts and delinquency controls of the law Firm, ensuring money owed is billed and received correctly and promptly.
Education and Experience:
Duties/Responsibilities:
•Researches, develops and facilitates collection procedures.
•Ensures proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
•Negotiates with clients at the direction of responsible partners to amend payment terms, as appropriate.
•Recommends legal action for specific accounts to the General Counsel and follows through as necessary.
•Communicates the status of delinquent accounts to the Senior Managing Director of Finance.
•Maintains thorough records of all communications and actions taken.
•Communicates with appropriate attorneys for settlements on bankrupt accounts.
•Reviews accounts and makes recommendations for write-off as appropriate; supervises approved accounts’ write-off procedure.
•Ensures the security and privacy of client information and files.
•Performs other related duties as assigned.
Required Skills/Abilities:
•Excellent verbal and written communication skills.
•Proficient in Microsoft Office Suite or related software, and client relations software.
•Excellent leadership and persuasive skills.
•Ability to work with a team and independently.
•Basic understanding of statistics and data analysis.
•Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
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