Job Description

Creospan is a growing tech collective of makers, shakers, and problem solvers, offering solutions today that will propel businesses into a better tomorrow. “Tomorrow’s ideas, built today!” In addition to being able to work alongside equally brilliant and motivated developers, our consultants appreciate the opportunity to learn and apply new skills and methodologies to different clients and industries.

Job Description:

We are seeking a skilled and innovative Contact Center Enterprise Architect to lead the design, development, and optimization of our enterprise contact center solutions. This role emphasizes expertise in push notification systems and mobile-centric platforms, including mobile.com integration, ensuring seamless and high-quality customer interactions.

Location: Chicago, Dallas

Key Responsibilities:

• Architecture Design & Strategy:
• Develop and implement scalable, secure, and efficient enterprise architecture for contact centers, ensuring alignment with business objectives.
• Push Notifications Expertise:
• Architect and implement advanced push notification frameworks to enhance customer engagement and real-time communication capabilities.
• Mobile Platform Integration:
• Collaborate with cross-functional teams to integrate and optimize mobile.com features for an enhanced mobile user experience.
• Technology Stack Management:
• Evaluate and select appropriate tools, frameworks, and platforms for contact center operations, including IVR systems, chatbots, and communication APIs.
• Scalability and Reliability:
• Ensure the contact center solutions can handle peak loads and scale effectively while maintaining high availability and low latency.
• Compliance and Security:
• Incorporate industry standards and regulatory requirements into the architecture, ensuring data protection and system integrity.
• Stakeholder Collaboration:
• Work closely with product managers, developers, and business stakeholders to translate requirements into actionable architectural designs.
• Innovation:
• Stay updated with emerging technologies and trends in contact centers, push notifications, and mobile ecosystems to drive continuous improvement.

Qualifications:

• Bachelor's or Master’s degree in Computer Science, Information Systems, or a related field.
• Proven experience as an Enterprise Architect, ideally within contact center environments.
• Strong knowledge of push notification services (e.g., Firebase, Apple Push Notification Service, etc.).
• Expertise in mobile platforms and mobile.com integration.
• Familiarity with cloud-based contact center solutions (e.g., AWS Connect, Genesys Cloud, Cisco Contact Center).
• Proficiency in communication protocols (e.g., SIP, WebRTC) and APIs (e.g., Twilio, Nexmo).
• Hands-on experience with omnichannel customer service technologies (voice, chat, email, SMS).
• Strong understanding of security, scalability, and high-availability design principles.
• Excellent problem-solving, communication, and leadership skills.

Vrushab Akkiwate

Client Lead

Email ID: Vrushabh.Akkiwate@creospan.com

Phone: +1 847-874-7699

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