Job Description

LHH Recruitment Solutions is seeking a Customer Service Coordinator for a 6 month contract position that could extend in Irving, TX. This is for a transportation and logistics company with an excellent reputation.

Responsibilities:

• Maintain department KPIs and customer satisfaction ratings as defined by the department.
• Answer incoming customer phone calls and take appropriate action for each call.
• Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.
• Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.
• Assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.
• Proactively communicate with customers, to include new customer onboarding and new order follow-up. Proactively collaborate with Sales to ensure customer needs are understood and appropriately addressed.
• Provide input to leadership and management teams on departmental initiatives and process improvement projects.
• Maintain accurate, timely, and thorough records in proprietary database.

Qualifications:

• 2 + years of related technical support or customer services experience with an emphasis on the importing and exporting of goods required
• Domestic and/or international transportation and logistics experience preferred

Employment Type: 6 month contract that could extend; Shift Mon-Fri 1 PM - 10 PM

• Connect with a recruitment specialist today, by submitting your resume via the Apply button.

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