Job Description

Medical Receptionist - Concierge Practice

Birmingham, MI area

Search by Harper Associates

Join a prominent Physician Office (MD/Internal Medicine) Concierge Practice ( Primary Care & Holistic Medicine ) which offers many health and wellness options for its select patients. They offer their clientele an upscale office setting similar to a plastic surgery office or dermatology practice. The role involves managing patient intake, scheduling, and maintaining an exceptional patient experience by offering personalized and attentive service.

Responsibilites

• Reception Duties

Greet patient and visitors with a warm and welcoming professional demeanor, ensuring a positive first impression. Manage incoming phone calls, responding to inquiries and provide the highest level of professionalism.

• Patient Intake

Conduct detailed patient intake by collecting personal, medical history and informing the patient fees and scheduling protocol, including cancellation protocols. Ensure all patient information is entered into the practice electronic health record with precision and accuracy.

• Scheduling and Coordination

Schedule appointments and follow-up visits, balancing efficiency and patient needs. Coordinate consultations visit of a specific provider within the practice ensuring a seamless patient interaction with the medical team.

• Administrative Duties

Overseeing appointment confirmations and reminders, utilizing email, text and phone communications. Assist in the preparation and management of patient files and documents, such as requested lab slips, super bills, etc. ensuring compliance with HIPAA regulations.

• Service Excellence

Build rapport with patients by anticipating and addressing their needs and inquiries. Maintain a clean, organized and welcoming reception area to enhance patient comfort and satisfaction.

• Multitasking

Ability to handle multiple responsibilities concurrently in a fast-paced environment with accuracy .

• Technical

Proficiency in electronic health records (EHR or EMR) systems, scheduling software, MS Office

Experience and Qualifications

• Education - Associate Degree or equivalent
• Experience Min. of 3-5 years’ experience in a medical front office or reception role, preferably within a plastic surgery, dermatology or similar specialty practice.
• Knowledge familiar with medical terminology, appointment scheduling, lab slips and reports, and basic credit card and cash payment collections.
• Certification front office or medical administrative certifications a plus

Please email resume to : ben@harperjobs.com

Great Work/Life Balance, benefits available

Ben Schwartz | President | Harper Associates

Direct: (248) 737-0431 | Fax (888) 737-8525

ben@harperjobs.com |

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