Job Description

Clinical Care Coordinator - 

We are seeking an empathetic and experienced patient care coordinator to join our team. We are looking for a Licensed Practical Nurse (LPN) or a Registered Nurse (RN), or an experienced patient care coordinator / office manager. In this role, you will work with patients and other care coordinators to ensure that our patients are guided through their onboarding through to being seen by one of our many providers. 

About Us:

Vita Bella is not for the weak. We're for those who demand absolute control over their health and refuse to be held hostage by the limitations of conventional medicine. We're obliterating the outdated healthcare model and forging a new path—one that prioritizes proactive intervention and personalized solutions. Forget band-aid solutions and generic protocols. We begin with comprehensive lab panels and in-depth practitioner consultations to expose the hidden deficiencies sabotaging your vitality. Then, we unleash a revolutionary arsenal of cutting-edge therapies: peptide and hormone optimization to reawaken your inner strength, elite healing protocols to defy the aging process, and specialized programs to conquer hair loss, obliterate wrinkles, accelerate injury recovery, and ignite peak sexual performance. Vita Bella is your weapon in the war against aging and decline. We're not just adding years to your life, we're arming you to dominate every single one.

Key Responsibilities - 

• Oversee onboarding to ensure forms are filled out, that patient portals are correctly created, and that no patient is ever in limbo in the process.
• Serve as the primary point of contact for patient questions, addressing their concerns promptly.
• Assign tasks to providers to ensure dosing questions and refills are processed efficiently and correctly. 
• Develop, track, and adjust individual care plans in collaboration with healthcare providers.
• Triage incoming patient messages that need escalation.
• Ensure patients understand their treatment plan, schedule follow-up appointments, ordering labwork, charging patients for their services/products. 
• Maintain accurate and up-to-date patient records in the electronic health records (EHR) system.
• Work closely with physicians, practitioners, and other team members to ensure a holistic approach to patient care.

Qualifications / Requirements - 

• Must possess exceptional organizational and time management skills to effectively prioritize and manage a multifaceted workload.
• Must have experience (2 years minimum) working with clients, utilizing exceptional customer service and communication skills to mitigate any issues and know when to escalate problems to executives.
• Must have experience with EHRs, Google suites (Google Docs, Google sheets, Gmail, etc).
• Must have exceptional typing skills. (95% online/messaging, 5% phone)
• Ability to handle sensitive patient information, utilizing discretion and ability to maintain confidentiality. 
• Ability to commute and work in-office - South Scottsdale/East Phoenix area

Preferred - 

• 2-5 years customer service / patient experience.
• Familiarity with hormones, functional medicine, and integrative healthcare. 

Schedule - 

• Required hours - 8am - 5pm Monday thru Friday

What we offer - 

• Compensation of $25+ per hour based on experience, plus bonuses.
• Professional development opportunities and continuing education support.
• A fun, supporting, and collaborative working environment
• The opportunity to make a significant impact on patients’ lives.

To Apply, please send your resume outlining your relevant experience to People@vitabella.com

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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