Patient Experience Coordinator
Oceanside, NY. Situated on the sunny south shore of western Long Island, minutes from Jones Beach and thirty minutes from NYC, is an exceptional Magnet® Hospital focused on quality and excellence . . . Mount Sinai South Nassau. Named a Best Regional Hospital, by U.S. News & World Report, Mount Sinai South Nassau is one of the region’s largest award-winning hospitals, with 455 beds, more than 900 physicians and 3,500 employees. The hospital is an acute-care, not-for-profit teaching hospital affiliated with the world-class Mount Sinai Health System and Icahn School of Medicine that provides state-of-the-art care in cardiac, oncologic, orthopedic, bariatric, pain management, mental health and emergency services. Our dedicated Magnet-designated nursing staff serves the entire south shore with world-class surgeons and residents, a Certified Level ll Trauma Center and baby-friendly as well as elder-friendly designations.
We currently seek a Patient Experience Coordinator to align with leaders and Interdisciplinary Team members in a clinical setting to optimize the patient/family experience. The Patient Experience Coordinator is in a unique position to observe and influence processes and behaviors that result in patients/families feeling safe, well cared for and cared about. You will engage the staff in experiential learning and provide direct observation with appreciative coaching on recommended best practice techniques. The objective of this role is to promote positive employee engagement in relationship-centered care through active listening, clear closed loop communication and teamwork, addressing what matters most to each individual patient/family. The relationship of patient safety, high quality care and a positive experience will be understood by the staff. Success will be measured using quantitative data (HCAHPS), qualitative feedback (Voice of the Patient) in all forms, and Nurse Manger/staff satisfaction.
We require:
Salary $ 33.21/hour. Excellent benefits and opportunity for advancement . Patient Experience Coordinator, for immediate consideration, please forward a resume to Yarisie.Suero@snch.org .
Mount Sinai South Nassau is an equal opportunity employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.
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